Front of House - Concierge

Imagine yourself as the maestro of a bustling hotel lobby. Guests whirl around you, seeking hidden gems and seamless experiences. You, the concierge, are their compass, their confidante, their gateway to an unforgettable stay. Every request, from the mundane to the extraordinary, finds its answer in your smile and expertise. This is the magic of being a concierge – a role where you weave hospitality into the fabric of every guest's journey.

Front of House – Concierge isn't just a course, it's an invitation to step onto the grand stage of service excellence. Over seven immersive modules, you'll delve into the world of concierge services, mastering the art of anticipation and exceeding expectations. From navigating the diverse needs of guests to upholding impeccable etiquette, you'll graduate as a hospitality hero, ready to orchestrate unforgettable experiences.

Are you ready to unlock the door to a world of possibilities? Enroll in Front of House – Concierge and become the architect of unforgettable experiences.

Learning Outcomes:

• Understand the core principles and values of exceptional concierge service.
• Identify and cater to different types of concierge clientele and their needs.
• Develop the essential skills and knowledge for a successful concierge career.
• Grasp the operational aspects of running a concierge service business.
• Master the art of delivering exceptional customer service in any situation.
• Navigate the professional environment and etiquette expected of a concierge.
• Be prepared to handle emergency situations with composure and efficiency.

What You Get Out Of Studying With Janets

• Free PDF certificate upon successful completion of the course
• Full one-year access to course materials
• Instant assessment results
• Full tutor support is available from Monday to Friday
• Study the course at your own pace
• Accessible, informative modules taught by expert instructors
• Get 24/7 help or advice from our email and live chat teams with the training
• Study at your own time through your computer, tablet or mobile device
• Improve your chance of gaining valuable skills by completing the course

Enrol in the Front of House - Concierge course to find out more about the topic and get one step closer to reaching your desired success!!

Embark on a transformative journey with our Front of House - Concierge course. Gain the knowledge, skills, and confidence to excel in this dynamic and rewarding field. Master the art of service, navigate diverse concierge landscapes, and build a thriving career in hospitality.

This in-depth Front of House - Concierge course equips you with the knowledge and skills to excel as a Front of House Concierge. From understanding the core principles of service delivery to mastering essential skills like communication and problem-solving, you'll gain the confidence to navigate the dynamic world of hospitality.

Course Modules

• Module 01: Understanding The Service
• Module 02: Types Of Concierge Services
• Module 03: Necessary Skills For Any Concierge
• Module 04: Principles For A Concierge Service Business
• Module 05: Delivering Customer Service
• Module 06: Concierge Work Environment And Etiquettes
• Module 07: Emergency Measures For A Hotel Concierge

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online, and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £15.99.

The Front of House - Concierge course is ideal for:

• Aspiring hospitality professionals seeking a career in concierge services.
• Individuals looking to enhance their customer service skills in any industry.
• Those seeking to develop communication and problem-solving expertise.
• Anyone passionate about creating exceptional experiences for others.
• Hospitality professionals seeking to elevate their concierge skills.

No prior qualifications are needed for learners to enrol in this Front of House - Concierge course.

With the right skills and dedication, a career as a concierge can lead you down diverse and exciting career paths. Here are a few:

• Hotel Concierge: £20,000 - £35,000
• Residential Building Concierge: £25,000 - £40,000
• Private Event Concierge: £28,000 - £45,000
• Luxury Lifestyle Concierge: £35,000 - £60,000
• Corporate Concierge: £30,000 - £50,000
• Cruise Line Concierge: £22,000 - £38,000

Currently there are no Q&As for this course. Be the first to ask a question.

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99